The Yahoo! Escalations is our account's newest LOB so far. It started as a one-team desk which grew with two then three more teams making it a single cluster. Our company was the only site that has this line of business until this year. I was lucky to be part of its pioneer team composed of seven Tier 2 agents and five Tier 1 agents when it went live in 2008.
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| If I were not mistaken, this was Vic's idea. |
I am no longer part of the Yahoo! Escalations Team or what we simply call Y!ET. I was sent from it back to the Tier 2 Team with new assigned task at that time. I still kept in touch with my teammates and friends from Y!ET. Parang ang layo naman ng pinuntahan ko 'di ba? Its bay and the Tier 2 Team bay are just a laway talsik away from each other. ^_^
Intro lang 'yun. Eto talaga ang kwento.
